Mostpale Privacy Policy – Your Data Is Safe With Us

Mostpale (referred to as "we", "us", or "the platform") takes your privacy very seriously. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you use Mostpale's website, app, or any of our services.

By creating an account or using our services on Mostpale, you consent to this privacy policy. This policy is part of our Terms & Conditionsoperates as part of.

This privacy policy applies to the following:

• All members using the Mostpale website and mobile application.
• Any visitor who browses the website without registering.
• Anyone who contacts our customer support team.
• Anyone who has subscribed to Mostpale's promotional offers or newsletter.

Mostpale only collects information necessary for the smooth operation of its services. What we collect falls into two main categories:

a) Information you provide directly:

• Identity Information: Full name, date of birth, national ID number (for verification purposes).
• Contact Information: Email address, mobile number, current address.
• Financial information: Mobile Pay/Nagad/Rocket number, bank account details (used for transactions only).
• Verification Documents: Copy of national ID or passport (for KYC verification).

b) Automatically collected information:

Mostpale uses your information only for specific, limited purposes. We never use your data for anything beyond what is necessary.

• Account Management: Your information is used for registration, login, and identity verification purposes.
• Financial Transactions: Payment information is used to securely process deposits and withdrawals.
• Customer Support: Your contact details are used to respond to inquiries, complaints, and to help resolve any issues.
• Security & Fraud Prevention: Log data is analyzed to detect suspicious activity and keep accounts secure.
• Service Improvement: Usage patterns are analyzed to improve your overall experience.
• Legal obligations: Information is used where necessary to comply with local laws and regulatory requirements.
• Promotional Communications: With your consent, we may send emails or SMS messages to keep you informed about bonuses, offers, and updates.

Mostpale never sells your personal information. However, information may be shared in the following limited circumstances:

• Payment processors: Only the information necessary to process transactions is shared with payment partners such as Mobile Pay, Nagad, Rocket, or your bank.
• Identity verification services: Information may be shared with registered and trusted verification service providers for KYC purposes.
• Legal Authorities: We may be required to share information under Bangladeshi law or by court order.
• Anti-fraud systems: Limited information may be shared with international regulatory bodies to help prevent fraud and money laundering.

All third parties with whom data is shared are contractually bound to uphold Mostpale's strict privacy standards.

Mostpale uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

Mostpale follows industry-leading technology and practices to keep your information secure. Our security framework is outlined below:

• All passwords are stored using strong hashing algorithms. No employee — not even our staff — can view your password.
• Payment information is processed in a PCI-DSS compliant manner.
• Server access is restricted and strictly controlled. Only authorized personnel can access data on a need-to-know basis.

Mostpale does not retain your data longer than necessary. Our data retention policy is outlined below:

• Active accounts: All data is retained for as long as your account remains active.
• Closed accounts: Even after account closure, financial transaction records may be retained for up to 5 years in compliance with legal obligations.
• Verification Documents: KYC documents are typically deleted 3 years after account closure.
• Log data: Security logs are retained for a maximum of 1 year.
• Cookie data: Cookies expire between 30 days and 1 year depending on their type.

Once the retention period expires, your data is automatically deleted or anonymized so that it can no longer be used to identify you.

As a Mostpale user, you have certain important rights over your own data:

• Right to Know: You may request to know what information we hold about you.
• Right to Rectification: You can submit a request to correct any inaccurate or incomplete information.
• Right to Erasure: In certain cases, you may request that your data be deleted, except where retention is required by law.
• Right to Restrict Processing: You can restrict how your data is used for specific purposes.
• Opt-Out: You can opt out of marketing communications at any time.
• Right to Lodge a Complaint: You can report any privacy violation directly to us.

To exercise any of these rights, please contact us: support@mostpale.com

We aim to respond to all requests within 30 days of receipt.

Mostpale strictly does not serve anyone under the age of 18. Our Privacy Policy places special emphasis on protecting minors.

• Age is verified at the time of registration, and minors are prevented from creating accounts.
• If a minor's account is identified, it will be closed immediately and any collected data will be deleted.
• No personal data from minors is knowingly collected or stored.

Mostpale reserves the right to update this privacy policy when necessary. For significant changes, we will:

• We will send a notification to your registered email address.
• We will display a notice on the website.
• We will update the "Last Updated" date at the top of this page.

Continued use of the service after any changes are made will be considered your acceptance of the updated policy.

For any questions or concerns, please get in touch with us:

• Email: support@mostpale.com
• Website: FAQ Page View